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Return & Refund Policy


If you are not satisfied with your purchase, simply return it for exchange or full refund*. You must inform us within 7 days once you receive your parcel and return your purchase for up to 14 days from the date of purchase.

All items purchased online through are returnable except for underwear due to hygiene purpose. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 14 days.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our office, we will credit you within 7 days of receiving the returned item.


Remark

* Exchange or full refund is not applicable for underwear due to hygiene purpose.


Please return your purchase to the following address:

 Sweet Mommy

No 33 Jln SS26/9,

Taman Mayang Jaya,

47301 Petaling Jaya,

Selangor. 


Frequently Asked Questions:

1) What is your company operation time?

We operate from Monday – Friday 9am – 6pm. Saturday 9am – 1pm.


2) When can we expect to receive the parcel?

Once payment made, we will dispatch the parcel within the same or the next working day. West Malaysia expected to receive by 2-3 days. East Malaysia expected to receive within 2-5 days. 


3) What is your company account number?

SWEET MOMMY ENTERPRISE

Maybank

512754-536369



We are always here to help, if you have questions, please email to 

[email protected]


Or call our customer service team at 

+6 017-6788 727